Shipments and returns

Your Flower Order shipment

Your Flower Packages are generally dispatched within 2-3 hours after receipt of payment and are dispatched through our florist for hand delivery. We will not ship your floral gifts through Courier. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Delivery and handling fees are included in the listed price. We don't charge any extra delivery fees. Delivery fees is free to Riyadh flower order. Some nominal fess will be charged for Jeddah, Al-Khobar and other parts of Saudi Arabia. In this case , you need to select the charge when you make shopping. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Refund Policy

We offer a full refund, in case:
- an order is not fulfilled for some reason.
- we are not able to deliver your order due to items being out of stock.
- cancellation/return of the order

The due amount will be charged back to the originating account. All refunds are processed and submitted to the bank within 7 working days of receipt of your refund request. Thereafter, the bank will apply the credit to your credit card account. The time frame for the credit to manifest in your credit card statement is defined by the bank.


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Universe florist - International